Industries

Purpose-built AI for the sectors that need it most

The same capability suite — front-facing agents for enquiries, complaints, claims, quoting, servicing and renewals, with human-in-the-loop levels you set — tailored to the workflows, regulations and customer expectations of each industry.

Financial services, from claims to advice

GenAI products across insurance, wealth and capital markets — claims, quoting, advisor copilots and client reporting — connected to your data, with compliance built in.

  • Claims automation — intake, triage and settlement support
  • Conversational quoting & underwriting assistance
  • Policy, PDS & contract document intelligence
  • Advisor & wealth copilots — prep, suitability, summaries
  • Research & investment-memo summarization (source-cited)
  • Personalized, compliant client reporting
  • Complaints & ombudsman-ready handling
  • Regulatory reporting & disclosures drafting
See the capability suite
Claim FNOL-22914AI triage complete · routed to specialist queue
Quote request — MotorGenerated in 8 seconds via chat agent
Advisor brief — client reviewPortfolio summary & talking points ready
Complex underwritingManual · specialist review required

Front-facing banking, handled by intelligent agents

Agents that handle the everyday banking conversations — account, transaction, product and servicing enquiries — and the operations behind them, with risk and compliance always in your control.

  • Account & transaction enquiries — balances, statements, history & disputes
  • General enquiry, product support and how-to guidance, 24/7
  • Complaints handling & dispute resolution with SLA tracking
  • Loan, card & product quotation — conversational, governed by your rules
  • Renewal & re-application enquiries for loans, cards and facilities
  • Onboarding with KYC/AML document verification
  • Voice-enabled collections, reminders & support
  • Regulatory & compliance monitoring and reporting
See the capability suite
Account enquiryBalance & last 5 transactions sent in chat
Transaction disputeLodged · provisional credit flagged
Onboarding — KYCDocument set verified in 14 seconds
Large facility requestManual · credit committee review

Healthcare, built PHI-safe

GenAI for providers, payers and life sciences — patient assistants, ambient documentation, prior-auth and claims — on your clinical and member data, with privacy and human oversight throughout.

  • Patient virtual assistant — triage, scheduling, pre/post-visit FAQs
  • Ambient clinical documentation & summarization
  • Prior-authorization automation
  • Claims adjudication & appeals support (payer)
  • Medical coding & billing assistance
  • Care management & patient outreach
  • Member services agent — benefits, claims & coverage
  • Privacy, consent & audit monitoring (HIPAA-ready)
See the capability suite
Patient assistantAppointment booked · reminders scheduled
Ambient clinical noteDrafted for clinician review & sign-off
Prior authorizationAuto-checked against payer criteria
Clinical decisionManual · clinician review required

AI-powered service for modern retail

Front-facing agents that help shoppers get answers, quotes and resolutions instantly — across chat, voice and self-service — while your team focuses on the cases that need a human touch.

  • Order status, tracking & delivery enquiries
  • Returns, exchanges & warranty claims
  • Product support, recommendations & how-to help
  • Complaints lodgement & resolution tracking
  • Conversational pricing & bulk/quote requests
  • Proactive outreach for delays, back-in-stock & reorders
  • Loyalty, account & payment enquiries
  • Voice-enabled order status & support
See the capability suite
Order status"Your order ships tomorrow" — via voice agent
Return & warrantyEligibility checked · label issued
Quote — Bulk orderPricing agent replied in chat instantly
High-value disputeManual · escalated to support lead

Underneath every agent: shared AI capabilities

Every front-facing agent is backed by the same shared capabilities — working across all three industries. See the full capability suite →

Document Intelligence & OCR

Extract and structure data from forms, statements, policies and claims documents — feeding straight into your existing systems.

Voice-Enabled Services

Natural-sounding voice agents for inbound and outbound calls — claims updates, collections, renewals, order status and more.

Regulatory & Compliance Intelligence

Continuously monitor transactions, communications and documents against regulatory requirements — with alerts and reporting built in.

See it for your industry

Tell us about your business and we'll map the Control Centre to your processes — starting with the lowest-risk step.

Book a Demo