Pick the capabilities you need; we assemble them into a product for your industry, connect it to your systems through a thin data layer, and ship it in weeks — governed end-to-end by the Control Centre. Your systems stay the source of truth, and every step can run Manual, AI-Assisted or Automated.
We don't ship a standard product and ask you to adapt. We build the product you need on a proven engine, connected to your data — so it's live fast, and compliant from day one.
We map the outcome you need, the data it uses, and the systems to connect — with compliance requirements up front.
Your product is assembled on our common framework — orchestration, retrieval, guardrails, governance — not built from scratch.
A thin data-integration layer is provisioned per app and model, connecting to any system open to integrate. Your data stays in your environment.
Launch to a defined scope with human-in-the-loop, then expand — every decision measured and governed in the Control Centre.
Channels on top, your systems underneath — and a governed engine in the middle that we reuse on every build. That's why a product to your requirement ships in weeks.
Your data stays in your environment — your systems remain the source of truth.
Front-facing intelligent agents and the capabilities behind them — delivered as products, solutions and services. Mix and match them into the journeys your customers actually have; see how they come together by industry.
Chat, voice, web and in-app agents that greet customers, understand intent and resolve requests end-to-end — escalating to your team when it matters.
Answer general enquiries, account, transaction and order-status questions, and product-support queries instantly — 24/7, across channels.
Lodge, triage, route, resolve and track complaints across every channel — with SLA timers and full audit trails.
Generate instant, accurate quotes through chat or voice — powered by your existing pricing and rating rules.
Proactive renewal reminders, instant re-quotes and save flows that keep customers — across voice, chat and email.
Extract and structure data from forms, statements, policies and claims documents — straight into your existing systems.
Natural-sounding inbound and outbound voice agents — enquiries, status updates, collections and renewals.
Monitor transactions, communications and documents against regulatory rules — KYC/AML, reporting and alerts built in.
The Control Centre is the operating layer behind every Intelezen automation service. It gives business owners — not just IT — a live view of each process and the ability to tune automation in real time.
| Process step | Automation level | Toggle |
|---|---|---|
| Document intake & data extraction | Automated | |
| Claim categorisation & triage | Automated | |
| Policy & coverage verification | AI-Assisted | |
| Fraud signal checks | AI-Assisted | |
| High-value claim decisioning | Manual | — |
Illustrative example — toggles above are interactive for demonstration purposes only.
See how three high-volume processes roll out through the Control Centre — the same framework applies to enquiries, servicing, renewals and the other journeys across banking and retail.
Automate the claims lifecycle end-to-end — intake, triage, validation, decisioning and closure — while your existing claims management system remains the system of record.
Document the current claims process and identify repetitive, rules-based, high-volume steps.
Begin with document intake, categorisation, completeness checks and triage/routing.
AI recommends; assessors approve, adjust or reject — building a track record.
Once thresholds are met, the step runs automatically for defined claim types.
Extend automation to higher-value or more complex claim types over time.
| Claims process step | Automation level | Toggle |
|---|---|---|
| Document intake & extraction | Automated | |
| Claim categorisation & triage | Automated | |
| Duplicate / fraud-signal checks | AI-Assisted | |
| Claimant status updates | Automated | |
| Decisioning above $2,000 | Manual | — |
AI agents triage, categorise, draft and — where appropriate — resolve complaints across every channel, while your team controls exactly which complaint types are eligible for automated resolution.
Complaints from chat, email, voice and web are logged and categorised against your existing register.
AI prepares acknowledgements, updates and initial responses for your team to review and send.
Your team identifies low-risk, high-volume, well-precedented complaint types.
For those categories only, AI can draft, send and close the case — fully auditable.
Track accuracy and escalation rates to decide which categories are ready next.
| Complaints process step | Automation level | Toggle |
|---|---|---|
| Intake categorisation & SLA start | Automated | |
| Acknowledgement drafting & sending | Automated | |
| Routing to specialist team | AI-Assisted | |
| Auto-resolution: duplicate submissions | Automated | |
| Auto-resolution: billing disputes | Manual | — |
Give customers and brokers real-time quotes through chat or voice, powered by your existing pricing engine and underwriting rules — with automation levels set by product, segment and risk band.
AI agents call your existing pricing engine and rules rather than calculating prices independently.
Customers or brokers provide inputs via chat or voice; AI structures this for your pricing system.
AI generates the quote and presents it to staff for a quick review/send.
Your team sets which products, segments and value ranges are eligible for instant quoting.
In-scope segments get instant quotes; everything else routes to a specialist. Expand over time.
| Pricing process step | Automation level | Toggle |
|---|---|---|
| Conversational data capture | Automated | |
| Standard personal lines quote | Automated | |
| Renewal quote generation | Automated | |
| Commercial / complex product quote | AI-Assisted | |
| Quotes above defined value limit | Manual | — |
Tell us the outcome and the systems to connect — we'll come back with a build plan, a timeline in weeks, and the Control Centre in action.
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